How we handle your personal information
Last updated: September 2026
This Privacy Policy explains how 4Drive Croatia collects, uses, and protects your personal information when you visit our website, submit enquiries, or make a booking through our platform. We are committed to safeguarding your data and complying with applicable data protection regulations.
4Drive Croatia is a booking platform operating at Pujanki, Split, Croatia. We connect customers with local rental companies in Croatia. When you book through our website, you interact with our booking system and subsequently with the rental company that will provide the vehicle and execute the rental agreement.
For any questions regarding this policy or your data, you can reach us at [email protected] during our operating hours: Monday to Sunday, 8:00 AM to 8:00 PM (GMT+1).
When you use our website, we may collect the following types of information:
We do not collect sensitive personal data such as financial information, health records, or government identification numbers directly on our website. Any payment card details entered during booking are processed securely by our payment processor and are not stored on our servers.
When you make a booking through our platform, you provide information necessary to complete the reservation, including your name, contact details, driver licence information, pick-up and drop-off preferences, and payment information for the booking advance.
This booking data is processed by our booking system and shared with the local rental company that will fulfil your reservation. The rental company processes your information to prepare the rental agreement, verify driver credentials at pick-up, and manage the rental period. The rental agreement is signed directly with the rental company when you collect the vehicle.
Each rental company is an independent data controller responsible for how they handle your information during and after the rental. Their contact details are provided in your booking voucher.
Our website uses cookies and similar technologies to improve your browsing experience and analyse site performance. Cookies are small text files stored on your device that help us recognize repeat visitors and understand how people use our site.
We use analytics tools to collect aggregated statistics about visitor behaviour, traffic sources, and popular content. This information helps us improve our website structure and content. Analytics data is anonymized and does not identify individual users.
You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality on our website, but core features will remain accessible.
We use the information we collect for the following purposes:
We do not use your data for automated decision-making or profiling. We do not send marketing communications unless you have specifically opted in to receive them, and you can unsubscribe at any time.
We share your information only in the following circumstances:
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Rental companies are independent operators and are responsible for their own data handling practices once they receive your booking.
We retain your booking data for as long as necessary to provide services and comply with legal obligations. Typically, booking records are kept for up to seven years for accounting and legal purposes. Contact form enquiries and correspondence are retained for up to two years unless ongoing communication requires longer storage.
Technical logs and analytics data are retained in anonymized form for statistical analysis. You can request deletion of your data at any time, subject to legal retention requirements.
You have the following rights regarding your personal data:
To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days. If you have concerns about how we handle your data, you have the right to lodge a complaint with the relevant data protection authority.
If you have questions about this Privacy Policy or how we handle your personal information, please reach out to us:
Email: [email protected]
Address: Pujanki, Split, Croatia
Hours: Monday to Sunday, 8:00 AM - 8:00 PM (GMT+1)
We review and update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The date at the top of this page indicates when the policy was last revised.