Clear answers to help you prepare your trip
Understanding how to reserve a vehicle and what happens next makes the process straightforward. The online system shows available options based on your dates and location, with full details visible before you confirm.
Enter your pickup location, dates and times on the homepage. The system displays available vehicles with specifications, included mileage, insurance coverage details, and payment breakdown. Select the vehicle that suits your needs, complete the form with driver details, and submit the booking advance online. You receive a voucher by email immediately with the local rental company contact details and pickup instructions.
Yes. A voucher arrives in your inbox within minutes of completing the online payment. The voucher contains the rental company name, address, contact details, vehicle details, dates, pickup instructions, and the remaining balance due at pickup. Print the voucher or save it on your device to present when collecting the vehicle.
Changes depend on availability and the rental company policies. Contact us at [email protected] with your booking reference. Modifications to dates, times, or vehicle type may require rebooking. We process requests during business hours Mon-Sun 8:00 AM - 8:00 PM GMT+1.
The payment structure splits into two parts: an online advance and a balance at pickup. Each vehicle listing shows the exact breakdown, so you know what to expect before committing.
You pay a booking advance online by card. The amount varies by vehicle and duration but is clearly stated during the booking process. The remaining balance is paid when you collect the vehicle. The voucher specifies the exact balance amount and accepted payment methods for that particular vehicle.
The booking advance is paid online by debit or credit card through a secure payment gateway. Cash cannot be accepted online. For the balance at pickup and other payment details, see our payment methods page.
Accepted payment methods for the balance vary by vehicle. Some accept debit card and cash, others require a credit card. The specific methods for your vehicle are shown during booking and listed in your voucher. Check this information before your pickup date to avoid surprises.
Local rental companies hold a security deposit as a temporary block on a card. This amount is separate from the rental cost and insurance coverage. Requirements differ by vehicle model, not by category.
It depends on the specific vehicle. Some models require a credit card in the main driver's name for the security deposit block. Others accept a debit card with sufficient available funds. The voucher states the requirement for your vehicle. If a credit card is required and you do not have one, consider increasing the limit on your debit card to cover the deposit block amount.
The deposit amount is specified in your voucher and varies by vehicle. The rental company places a temporary hold on the card at pickup. The block is released after you return the vehicle undamaged and with the agreed fuel level. Release timing depends on your card issuer, typically within a few business days.
Vehicles listed with no deposit do not require a card block at pickup. This does not affect the insurance coverage or excess amount, which remain as stated in the policy. The no deposit condition and the excess are independent parameters. Check your voucher for the exact terms applying to your vehicle.
Drivers must present valid documents at pickup. Requirements follow standard regulations but may include additional conditions depending on driver age and licence origin.
Bring a valid driving licence held for at least 12 months, a passport or ID card, and the voucher. Foreign licences are valid for up to 12 months. An International Driving Permit is recommended if your licence uses non-Latin script. The rental company checks these documents and issues the rental agreement on site.
Minimum age is typically 21 years, though some vehicle categories require drivers to be 23 or 25 years old. The age requirement is shown in the vehicle details during booking. Additional conditions or surcharges may apply to younger drivers.
Collection and drop-off procedures vary by rental company. Some operate from airport counters, others from city offices or offer hotel delivery. Your voucher contains precise instructions tailored to your booking.
The pickup location is confirmed in your voucher. Companies operate from airport terminals like Split Airport (SPU), city offices in locations like Split, Dubrovnik, Zagreb, Zadar, Pula, Trogir, and Makarska, or offer delivery to your accommodation. Pickup time is selected during booking. Follow the voucher instructions to reach the correct counter or meeting point.
The rental company staff inspect the vehicle with you at pickup. Existing damage is noted in the rental agreement, which you sign on collection. Take photos or video for your records. At return, the vehicle is inspected again to check for new damage. Any issues are assessed according to the rental agreement terms.
Some companies allow key drop outside working hours if arranged in advance. Check your voucher or contact the rental company directly using the details provided. Additional charges may apply for after-hours returns.
Croatia uses right-hand traffic and enforces standard European road rules. Coastal routes like the D8 and motorways such as the A1 connect major cities and tourist areas. Conditions vary by season and terrain.
Cross-border travel to Slovenia, Bosnia and Herzegovina, and Montenegro is possible but requires advance notification to the rental company and a cross-border permit. These permits are available as paid extras during booking. Some vehicle categories may have restrictions on international travel. Notify the company before departure to ensure proper documentation and insurance coverage extends across borders.
Optional extras include additional driver registration, child seats for infants and toddlers, cross-border permits for Slovenia, Bosnia and Herzegovina, Montenegro, ferry tickets to islands, and motorway vignettes for Slovenia. These are paid services added during booking or at pickup. Prices and availability are shown in the booking system.
Yes. The A1, A3, A6 motorways and some tunnels require payment at toll booths. Cash and cards are accepted at booths. If driving to Slovenia, a vignette is required for their motorway network and can be arranged as an extra. Plan routes using road numbers like A1 from Split to Zagreb (380 km) or Split to Dubrovnik (230 km) to estimate toll costs.
Plans sometimes shift. Cancellation and modification policies depend on the rental company terms stated in your voucher. Early contact improves the chance of a satisfactory resolution.
Cancellation policies are set by the rental company and included in your voucher. Some bookings allow free cancellation up to a certain number of hours before pickup, others have different terms. Contact us at [email protected] with your booking reference as soon as you know you need to cancel. We coordinate with the rental company on your behalf.
Contact the rental company immediately using the phone number in your voucher. Most companies accommodate reasonable delays if notified in advance. Late arrival without notice may result in cancellation or additional charges, depending on the company policy. Save the rental company contact details in your phone before you travel.
If your question is not answered here, reach out to us at [email protected] or visit our contact page for assistance. Our team is available Mon-Sun 8:00 AM - 8:00 PM GMT+1 to help with bookings, modifications, and general enquiries.